Frequently Asked Questions
Everything you need to know about your Santayana shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $150.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed items with original tags still attached within 30 days of purchase. Return shipping is complimentary for all domestic orders.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are Santayana products ethically manufactured?
Yes, sustainability and ethics are at our core. We partner only with certified factories that ensure fair wages, safe working conditions, and utilize eco-friendly fabrics whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.